Business Information
At clsaoqe, we want you to shop with absolute confidence. This Return & Refund Policy details the framework governing item returns, replacements, and financial reimbursements.
1. Return Eligibility
You are granted a 30-day window following item delivery to submit a formal return request.
To qualify for approval:
- Products must mirror their original delivery condition
- Unused, uninstalled, and bearing all original tags (if applicable)
- Retained in their complete original packaging
- Accompanied by official proof of purchase or receipt
2. Initiating a Return
To begin a return request, please contact our support team at service@clsaoqe.com.
Upon approval of your request:
- We will supply an authorized return shipping label
- Clear instructions will be sent detailing where and how to ship your parcel
Important: Parcels mailed back without prior authorization or a valid return request will be rejected.
3. Transit Damages & Defects
Please inspect your items immediately upon delivery.
Should a product arrive damaged, defective, or incorrect, notify us instantly so our team can investigate and resolve the issue.
4. Non-Returnable Product Exceptions
Certain merchandise categories are excluded from returns, including:
- Perishable items (foods, plants)
- Custom-built or personalized products
- Personal hygiene and care items
- Hazardous materials, chemicals, or flammable liquids
- Initial shipping fees incurred at checkout
- Final sale merchandise and gift cards
Feel free to contact us prior to shipping if you need confirmation regarding a specific item's eligibility.
5. Exchanges
For the fastest turnaround on a replacement item:
- Return the original product through our normal process
- Place a separate new order for the desired item once the return is logged
6. European Union – 14-Day Cooling-Off Period
For orders delivered to the European Union, customers hold the legal right to cancel or return purchases within 14 days without citing any justification.
- Items must remain unused, with original packaging and tags intact.
- Valid proof of purchase must be provided.
This statutory right operates independently of our standard 30-day return policy.
7. Reimbursements & Refunds
Once your return arrives and undergoes inspection, we will notify you regarding the status of your refund.
- Approved reimbursements credit directly back to your original source of payment.
- Allow up to 10 business days for internal processing.
Note: Your financial institution may require extra time to post funds. Should 15 business days pass without credit after approval, contact us at service@clsaoqe.com.
8. Return Authorization & Address
A valid return shipping label issued by Dongguan Liraoying Technology Co., Ltd. is mandatory prior to dispatching any merchandise.